FOR PATIENTS · IN-APP MESSAGING
Talk to your doctor without a waiting room.
Secure, private conversations with the providers treating you — ask a follow-up question, request a refill, or get test results explained, without booking a full visit.
End-to-end
Encryption
Your care team only
Who can message you
Photos & documents
Attachments
CAPABILITIES
What you can do with In-App Messaging.
Direct provider threads
Every doctor you've had an appointment with gets a dedicated, persistent conversation thread.
Share photos & documents
Send a photo of a symptom or a document from another provider directly within the conversation.
Request refills in-chat
Ask for a prescription refill directly in the thread — it links straight to your Prescriptions record for the doctor to action.
Read receipts & typing status
Know when your doctor has seen your message, so you're not left wondering if it got through.
Kept as part of your record
Conversations are retained alongside your medical record, accessible later if relevant to your care.
HOW IT WORKS
From start to finish.
Start from an appointment
A conversation thread opens automatically with any doctor you've booked an appointment with.
Send your message
Ask a question, describe a symptom, or attach a photo — just like any modern chat app.
Get a response from your provider
Your doctor replies when available, factoring your message into any ongoing or future care.
Keep the thread for later
The full conversation stays in your history, useful context for follow-up visits.
Start from an appointment
A conversation thread opens automatically with any doctor you've booked an appointment with.
Send your message
Ask a question, describe a symptom, or attach a photo — just like any modern chat app.
Get a response from your provider
Your doctor replies when available, factoring your message into any ongoing or future care.
Keep the thread for later
The full conversation stays in your history, useful context for follow-up visits.
GOOD TO KNOW
Messaging is end-to-end encrypted and only visible to you and the specific provider in the thread.
In-app messaging isn't monitored for emergencies — for anything urgent, book an appointment or seek in-person care immediately.
Frequently asked questions.
No — only providers you've had an appointment with, or who you've explicitly approved through Access Control, can start a thread with you.